As the program advisor for Berlitz Singapore, you need to

1. Be able to speak and write Japanese, to assist with Japanese speaking clients
2. Experience in Customer Service industry will be an advantage
3. Knowledge of Microsoft Office

Assignments/ Responsibility:

⚫ CUSTOMER ACQUISITION ACTIVITIES

• Handles initial inquiries
• Supports and tracks local marketing activities and promotional events
• Conducts sales activities through enrollment - Forms and manages groups
• Follows up on unconverted inquiries and inactive customers

⚫ CUSTOMER RETENTION ACTIVITIES

• Maintains positive customer relations and ensures customer satisfaction
• Conducts customer orientations - Encourages customer re-enrollments
• Schedules lessons for customers and instructors
• Schedules and conducts student consultations and counseling

⚫ OPERATIONS

• Enters and manages customer information in LCMS
• Prepares invoices, collects customer payments and handles other accounting activities
• Prepares payroll, reports and required documents
• Manages material inventory
• Maintains correspondence with customers
• Handles filing, Orders various supplies - Develops local marketing activities

Visa / Work Permit Requirements

• Singapore citizens and PR holders
• LTVP+ and DP holders may apply but will be assessed on a case-by-case basis