Qualifications

• Bachelor’s degree in any field
• Thai or Japanese nationality
• Japanese language proficiency: JLPT N2 or above
• Good English communication skills (TOEIC 750+ is a plus)
• Strong consultation and customer service mindset
• Good selling skills and ability to build rapport with customers
• Strong problem-solving and negotiation skills
• Able to work shifts and weekends (5-day working schedule)
• Able to handle multiple tasks and work well as a team player
• Good organizational and analytical skills
• Computer literacy (Word, Excel, PowerPoint, etc.)

 Job Description

You shall report directly to the Language Center Director (LCD). Your essential duties and responsibilities as follows:  

CUSTOMER ACQUISITION ACTIVITIES

• Handles initial inquiries
• Supports and tracks local marketing activities and promotional events
• Conducts sales activities through enrollment
• Forms and manages groups
• Follows up on unconverted inquiries and inactive customers

   CUSTOMER RETENTION ACTIVITIES

• Maintains positive customer relations and ensures customer satisfaction
• Conducts customer orientations
• Ensure optimal Language Center appearance
• Encourages customer re-enrollments
• Schedules lessons for customers and instructors
• Schedules and conducts student consultations and counseling

    OPERATIONS

•  Enters and manages customer information in LCMS
•  Prepares invoices, collects customer payments and handles other accounting activities
•  Prepares reports and required documents
• Manages material inventory
• Maintains correspondence with customers

  ADDITIONAL RESPONSIBILITIES

• Handles filing
• Orders various supplies
• Offers customers food and beverages (for specific situations)
• Develops local marketing activities
• Carries out additional responsibilities to support the Language Center as assigned by Language Center Director (LCD)